PiHealth24 Privacy Policy
Effective Date: 05 January 2020
At PiHealth24, we are dedicated to safeguarding your privacy and treating your personal information with the utmost care. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (“POPIA”) and other applicable South African privacy laws.
PiHealth24 (“us,” “we,” or “our”) operates at https://www.pihealth24.com (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Website.
1. Collection of Personal Information:
We may collect personal information from you when you interact with our website, engage in our services, or communicate with us. The types of personal information we may collect include, but are not limited to:
– Name
– Contact information (e.g., email address, phone number)
– Demographic information (e.g., age, gender)
– Medical history and health-related information
– Billing and payment details
– Website usage information (e.g., IP address, cookies)
2. Use of Personal Information:
We may use your personal information for the following purposes:
– Providing and delivering our medical services to you
– Responding to your inquiries and providing customer support
– Sending relevant updates, newsletters, and marketing communications
(with your consent, where required)
– Conducting research and analysis to improve our services
– Complying with legal and regulatory obligations
3. Disclosure of Personal Information:
We may disclose your personal information in the following circumstances:
– To our trusted service providers and business partners who assist in delivering our services and managing our operations
– When required by law or government authorities
– In connection with a merger, acquisition, or sale of our business assets
We ensure that any third parties who receive your personal information adhere to strict confidentiality and security standards.
4. Protection of Personal Information:
We have implemented technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, or misuse. We regularly review and enhance our security procedures to maintain the highest level of protection.
5. Retention of Personal Information:
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. When no longer required, we securely dispose of or anonymize your personal information.
6. Your Rights:
You have certain rights regarding your personal information under POPIA, including the right to:
– Access and request a copy of your personal information held by us
– Rectify any inaccuracies in your personal information
– Withdraw your consent for processing (where applicable)
– Object to the processing of your personal information under certain circumstances
– Request the deletion of your personal information (subject to legal requirements)
To exercise your rights or seek clarification on how we handle your personal information, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. By using our website, you consent to the use of these technologies as described in our Cookie Policy.
8. Updates to this Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our information practices. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.
9. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Hello@pihealth24.com
© 2019 – 2023 Pihealth24 Privacy Policy